F.A.Q

We offer a wide range of stationery products. This includes budget binders to help manage your expenses, notebooks, daily planners, pens, keyrings and much more! 

If you have any questions which aren't answered in the F.A.Q page then please feel free to send us an email. All emails will be answered within 48 hours.

We do not currently have a phone line so are contactable online.

We try to offer our customers a great deal all the time on our products but like to go that extra mile and give you that extra bit of discount. Keep checking in to catch them at the top of the stores website! 

We do not offer gift packaging at the moment. It is something that we will look into soon so watch this space!

We upload new stock weekly on our website! The best way to keep up to date is to follow us on social media and subscribe to our newsletter!

@milliemoobie - Facebook
@milliemoobieonline - Instagram

Every new subscriber to our newsletter on our website will receive a cheeky extra discount code when your email address is confirmed. Please make sure you check your spam/junk folders for the confirmation email to confirm subscription to the newsletter otherwise you won't be added to the newsletter list, nor be able to get that extra discount code!

*please note that email addresses will be removed from the system if not confirmed within 72 hours of receiving 'confirm email'.

Yes! Gift vouchers are now live on our website! From value of £10-£100. Vouchers are sent via email (e-voucher) and are valid for a period of one year from purchase. Please note that gift vouchers are non-refundable.

We aim to ship all orders within 3-5 days after purchase. All orders will be sent by tracked royal mail 48 hour service (UK orders)

Shipping costs (UK orders):

£1-£25 spent :
£3.45 postage cost

£25-£50 spent :
£5.15 postage cost

£50+ spent :
£6.65 postage cost

Once items have been handed over to royal mail delivery we are no longer responsible for the parcels journey to you. If an issue occurs during transit or upon delivery of the item please contact Royal Mail customer services with your tracking number before contacting us.

Returns:

If you are unhappy with the product you have received and wish to return it please do so within 14 days of item delivery. Any items posted after 14 days of receipt of delivery will not be eligible for a refund. Please ensure items are posted on time.

Items must be returned in their original packaging/labels attached and non-damaged. Once we have reviewed the returned item and deem it to be in a resaleable condition we will refund you (excluding shipping costs made at checkout).

**PLEASE CONTACT US BEFORE RETURNING YOUR PRODUCT AND INCLUDE YOUR PACKING SLIP WITH YOUR RETUNRED ITEMS **

contact@milliemoobie.co.uk

Please note that returns are to be covered at the customers expense. We recommend using a tracked service to ensure safe delivery.

**PLEASE NOTE -  SHIPPING TO EUROPEAN COUNTRIES HAS BEEN SUSPENDED AT THE MOMENT DUE TO A LOGISTICAL ISSUE. WE AIM TO GET THIS RUNNING AS NORMAL SOON! **

As well as shipping in the UK we now ship to different EU countries!

All items are sent via Royal Mail International tracked service with a delivery aim of 3-5 days*.

Please check which zone you are in to determine postage cost to location:

Zone 1 EU:

Ireland, Germany, Denmark, France, Monaco

£13.65


Zone 2 EU:

Netherlands, Portugal, Austria, Spain, Croatia, Poland, Sweden, Finland, Italy , Romania, Spain.

£14.15


*delivery estimate is not always guaranteed.

Please also note that import fees may occur with delivery of items which will need to be paid by the customer.

Once items have been handed over to royal mail delivery we are no longer responsible for the parcels journey to you. If an issue occurs during transit or upon delivery of the item please contact Royal Mail customer services with your tracking number before contacting us.

Please see shipping and returns tab for details on returns.